Refund policy
Kosmoh Exchange & Refund Policy
Thank you for shopping with Kosmoh. By choosing our naturally dyed, handcrafted products, you embrace sustainability and celebrate the true artistry of nature. Please review our policies carefully before making a purchase.
Refund Policy No Returns & No Refunds: Kosmoh does not offer returns or refunds to the original payment method for domestic or international orders once products are successfully delivered. All sales are final, subject only to the exchange policy below.
International Orders Because of the complexities of global shipping, all international orders (shipped outside of India) are final sale. International orders are strictly not eligible for exchanges, returns, or refunds.
Exchange Policy (Domestic / India Orders Only) We offer exchanges only for orders placed and delivered within India.
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Timeframe: You must contact us to request an exchange within 24–48 hours of delivery.
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Condition: Items must be unused, unwashed, and unworn, with all original packaging, tags, and accessories intact.
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Limit: Only one exchange per order is allowed.
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Non-Exchangeable Items: Bags, accessories, and any items marked as “Sale” or discounted are strictly non-exchangeable.
Color & Fabric Disclaimer : Our garments are crafted using authentic organic Handspun Handloom cotton and mulmul cotton, and colored with 100% natural plant-based dyes free from toxins. The beauty of natural dyeing and hand block printing lies in its uniqueness. Slight variations in tone, lighting, or fabric texture may occur. These are not defects; rather, they are the true symbol of authentic handcrafted textiles, human craftsmanship, and the organic dyeing process. We do not accept exchanges or returns for these natural color tone or texture variations.
How to Start a Domestic Exchange
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Contact us within 24-48 hours of delivery via email at info@kosmoh.com or WhatsApp at +91-7734970912.
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Once approved, you may request a pickup (our team will assist you) or self-ship the item to: Kosmoh Lifestyle, Number 39, Satya Path, Neemuch, Madhya Pradesh 458441, India
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If self-shipping, you must share the AWB number, courier name, and proof of dispatch. Kosmoh will reimburse shipping charges for approved exchanges. Note: Kosmoh is not responsible for loss/damage during self-shipping.
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After the returned item passes quality inspection, we will dispatch the new product within 7–10 working days.
Damages and Issues Please inspect your order upon reception. If the product is defective, damaged, or if you receive the wrong item, please contact us immediately (within 24-48 hours) with photographic proof at info@kosmoh.com or +91-7734970912 so we can evaluate the issue and arrange a replacement.
Contact Information For any concerns regarding your order, we provide constant support:
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Call / WhatsApp: +91-7734970912
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Email: info@kosmoh.com / kosmohlifestyle@gmail.com